Conflict Management
- How to stop conflicts escalating into an emotional outburst.
- Manage conflicts more rationally.
- Communication in managing conflict
- Know when to compromise, and when to stand firm.
- Difference between valid criticism and insult.
- Giving factual information rather than opinion.
- Importance of body-language and voice tones in communication.
- Root cause analysis to reach agreeable solutions.
- Misuse of humour and sarcasm.
- Use praise and appreciation to your advantage.
By attending the course the staff will be able to:
• Avoid situations that create conflict by active listening, identifying the root cause of the issue and controlling body language and tone of voice.
• Understand how actions and words that may create conflicting situations can be avoided.
• Avoid situations that create conflict by active listening, identifying the root cause of the issue and controlling body language and tone of voice.
• Understand how actions and words that may create conflicting situations can be avoided.
Duration: Half day
Price: £14 /Person
Price: £14 /Person
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